John Lewis Partnership · Building Happier Futures

Virtual Work Experience

Build the skills, confidence and know-how to take your first steps into work.

Get workplace-ready

Building Happier Futures (BHF) is the John Lewis Partnership’s long-term commitment to supporting care experienced people. Working with charity partners, BHF provides funding, job opportunities and hands-on support to help create a fairer start in life.

This virtual work experience is part of that commitment. It was shaped with care experienced young people in mind, but it’s open to anyone who wants to build key skills for the workplace. Across 10 short modules you’ll build confidence, gain practical skills, strengthen your CV and get ready for employment.

10 modules, one step at a time

From getting to know the John Lewis Partnership to acing your interview.

Select an icon to find out what each module covers.

Module 1 of 10

An Introduction to the John Lewis Partnership

Discover what makes the John Lewis Partnership a unique place to work, from its employee-owned structure and shared values to its strong focus on community, inclusion, and sustainability.

This module gives you a behind-the-scenes look at how the business operates, the wide range of careers on offer, and the support available to help Partners (JLP employees) grow. You’ll explore real examples of how JLP invests in its people and purpose, and start thinking about what a future at JLP could look like for you.

Module 2 of 10

Confidence Building

Confidence doesn’t mean having it all figured out; it’s about believing in your ability to learn, grow, and face new situations, even when they sometimes feel uncertain.

In this module, you’ll explore practical ways to build your confidence, from identifying your strengths and setting small goals to using positive self-talk and visualisation techniques. You’ll also learn how to manage setbacks and celebrate progress, helping you feel more prepared for whatever comes next.

Module 3 of 10

Your Practical Guide to Work Documents

Starting a new job can come with a lot of new workplace documents and terminology that can feel overwhelming at first, but this module is here to help you make sense of it all.

You’ll be guided through key topics like understanding job offers, contracts and payslips, knowing your rights at work and accessing support if you need it, so you can step into your role feeling informed and confident.

Module 4 of 10

Workplace Etiquette

Starting a new job can feel daunting, especially when you’re unsure what’s expected, but understanding workplace etiquette can help you settle in with confidence.

This module covers the basics of professional behaviour, from respectful communication and personal presentation to teamwork, handling feedback, and navigating challenges. You’ll learn what it means to make a positive impression while feeling comfortable being yourself.

Module 5 of 10

How to Build Rapport in the Workplace

Building positive relationships at work can help you feel more confident and supported in your role.

This module explores simple ways to connect with colleagues, like making a great first impression, listening actively, setting boundaries, and communicating with respect. You’ll also learn how to build trust over time and navigate workplace dynamics both in person and online.

Module 6 of 10

The Importance of Time-Keeping

Being on time might seem like a small thing, but it plays a big role in building trust, staying organised, and performing well at work.

This module explores why time-keeping matters and offers practical tips to help you stay on schedule, communicate if you're running late, and manage shift times with confidence. You’ll also learn how to ask for support if you're struggling with time management or travel to work.

Module 7 of 10

Education Routes

There’s no single path to building a successful career; what matters is finding one that works for you.

This module explores different education and training options, including apprenticeships, university, virtual work experience and short courses. You’ll learn how to find the right opportunities, access support and funding, and take confident steps toward your future goals.

Module 8 of 10

CV Building

Your CV is your first chance to show employers what you can bring to a role, no matter your experience level.

This module guides you through what to include, how to structure your CV, and how to highlight your strengths and transferable skills. You’ll also learn how to avoid common mistakes, tailor your CV to different roles, and write a cover letter or application answers that make you stand out.

Module 9 of 10

Interview Techniques

Interviews can feel nerve-racking, but with the right preparation, you can walk in (or log in) feeling confident and ready to succeed.

This module teaches you how to structure strong answers using the STAR method, communicate clearly, and highlight your skills, even if you don’t have formal work experience. You’ll also practise answering questions and learn how to share your experiences in a way that feels natural and professional.

Module 10 of 10

Interview Dos and Don’ts

Knowing how to prepare and what to avoid can make a big difference when it comes to interviews.

This module covers practical tips for making a great impression, from body language and communication to common mistakes to watch out for. You’ll watch real-world examples, reflect on what works well, and find out where to get extra support to help you grow your confidence further.

A programme designed for you

You’re in control: work through it whenever suits you, from any phone, tablet or computer, wherever you are in the UK. Your progress is saved as you go.

Around 20–30 minutes for each module
Interactive and easy to follow Videos, real-life examples and quick activities

Additional support

If you are care experienced and would like to find out more about additional opportunities or support, email the John Lewis Partnership care experience team.

As a care experienced individual, discovering the Building Happier Futures Programme through the John Lewis Partnership has been a turning point.

It’s the first time I’ve felt genuinely supported in my development and long-term success. Becoming an apprentice at JLP has opened doors I didn’t even know existed. It’s not just about gaining a qualification but working for an organisation that truly cares about personal development. The tailored support of my supportive manager has been invaluable in building my confidence and fostering constant learning and growth.

Kim Customer Assistant & Partner

Kim, Customer Assistant and Partner at the John Lewis Partnership

Ready to get started?

Start the programme